Security Assured Last Updated 2025

Jlive Privacy Policy — How Is Your Information Protected?

Jlive gives the highest priority to protecting the personal information of users in Bangladesh. By reading this policy, you will learn what types of information we collect, why we collect it, and how it is kept secure.

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What Types of Information Do We Collect and Why?

Registration Information

When you create an account, we collect your name, date of birth, email address, and mobile number. This information is used solely for identity verification and account management. Your date of birth is essential for age verification, as our platform is intended for users aged 18 and above only. Personal information is never sold or rented to any third party. Data is always stored in encrypted form on our secure servers.

Financial Transaction Information

Payment information required during deposits and withdrawals is processed securely. We never store full card numbers or complete bank account details. bKash, Nagad, and other mobile payment information is used solely for transaction verification. Transaction history is securely logged to prevent suspicious activity. If any financial discrepancy arises, our support team will notify you immediately.

Device & Browsing Information

Technical information about the device and browser you are using is collected automatically. This information is used to improve the platform's performance and ensure a seamless mobile experience. IP addresses are used for security verification and region-based services. Cookies are used to remember your preferences and login status, saving you the hassle of re-entering information every time. You can manage cookies at any time through your browser settings.

Gaming Activity Data

Your gaming history, bet amounts, and results are used to ensure responsible gaming. This information helps us detect unusual activity and keep your account secure. Play patterns are analyzed to improve our services, but always in an anonymized form. If you wish to set gaming limits, you can easily do so from your account settings. To learn more about responsible gaming, visit our Responsible Gaming View page.

What steps does jlive take to protect your data?

SSL Encryption

All data transfers are secured with 256-bit SSL encryption, ensuring internationally recognized security standards.

Secure Servers

User data is stored on firewall-protected, access-controlled servers, and regular security audits are conducted.

Two-Factor Verification

An additional verification layer is used for logins and important transactions to prevent unauthorized access.

Data Type	Purpose of Collection	Retention Period
Registration Information	Identity Verification & Account Management	Until Account Is Active
Payment Information	Transaction Processing & Fraud Prevention	As Required by Law
Device Information	Security & Experience Improvement	Until Session Ends
Gaming History	Responsible Gaming & Analytics	Up to 3 Years

What rights do you have over your information?

Jlive believes every user should have full control over their own information. You can exercise the following rights at any time.

Yes, you can log in to your account at any time to view your stored information. If you submit a request to our support team, a copy of your complete data will be sent to you. Data access requests are typically processed within 7 business days. You can also export your data using our data portability feature. For any questions, contact us at [email protected].

Absolutely. You can update your name, contact information, and preferences at any time from your account settings. Corrections to identity-related information may require assistance from our support team. Keeping your information accurate is important for the security of your account and the convenience of your transactions. Correction requests are processed as quickly as possible after submission. If you encounter any issues, our 24/7 support team is always ready to help.

When you request account closure, we delete your personal information within the limits of our legal obligations. Financial records may need to be retained for a specified period for legal reasons. Before deleting your account, please ensure there are no pending transactions. The deletion process is typically completed within 30 days. Your feedback and requests are always important to us and are handled with respect.

Yes, you can unsubscribe from promotional emails and SMS newsletters at any time. You have the option to manage your notification preferences in your account settings. However, account security-related messages (such as login alerts) cannot be disabled, as they are necessary for your protection. Requests to stop marketing communications take effect within 48 hours. We never send third-party advertisements without your consent.

What Happens When the Policy Changes?

If this privacy policy changes, we will notify you via your registered email or through a notification on the platform. Continuing to use the platform after any changes have been made will be considered as your acceptance of the updated policy. If you have any questions about the changes, please contact us at [email protected] and our team will be happy to help. We are always committed to keeping you informed in a transparent manner.

Your Privacy Is Our Responsibility

Jlive is always committed to protecting the personal information of every user in Bangladesh. Join our platform and enjoy the thrill of Sports Betting, slots, and bingo with complete peace of mind. Our support team is always here for any questions or concerns.